Shipping policy

Shipping Policy

At Musthaves Boutique, we take great pride in ensuring your items are handled with care and delivered to you in a timely manner. Below you will find the details of our shipping process.

1. Processing Times

  • Standard Orders: Most orders for t-shirts and ties are processed and shipped within 1–3 business days.

  • Custom/Bespoke Items: If your order includes a custom-tailored item, please allow 7–14 business days for production before the item is shipped.

  • Note: We do not ship on weekends or public holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

3. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking information is usually updated within 24 hours of shipment.

4. Packaging Quality

To ensure your items arrive in pristine condition:

  • Neckties are carefully rolled or sleeved to prevent creasing.

  • T-shirts are folded and placed in protective, weather-resistant packaging.

5. Lost or Damaged Packages

If you received your order damaged, please save all packaging materials and damaged goods, then contact our support team at owner@musthavesboutiquedesigns.com within 48 hours. Please include your order number and a photo of the damage so we can resolve the issue immediately.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.